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TICKET NUMBER: 1233

Jim and Cathy Average
1234 Average Drive
Mediocreville, MI 49999
616-222-2525
CHANGE

 Date Taken: 05/09/01
Time Taken: 11:12
Opened By:  pam
Assigned to: ellie
Status: CALL BACK

CUSTOMER IS PAST DUE

Problem Code:  120 Connection Negotiation
05/09/01 11:12   pam
cutomer keeps getting "connection could not be established" Checked password, checked phone number all ok.  OPEN

05/09/01 12:14   ellie
Reinstalled DUN and TCP/IP no help - will research and call customer back.  CALL BACK

Notes:

 
Comments
05/12/01 Marcy:  Customer was going to pay on 05/13/01 I told her that we would keep the account open for one more day.

05/13/01 Randy:  Customer has repeated problems with sending email - constantly types emails as web addresses